padu88 Privacy Policy

Introduction and Scope of This Policy

padu88 is committed to protecting the privacy of all users who access our online gambling platform. This Privacy Policy describes our practices regarding the collection, processing, storage and disclosure of personal information obtained through the padu88.one website and all related services.

This policy applies to all individuals who register an account, use padu88 services, contact our support team or simply browse this website. We encourage you to read this policy together with the Terms & Conditions and other relevant policies before using our platform.

Types of Information We Collect

In operating a responsible gambling platform, padu88 collects several categories of information from users:

• Identity Information: full name, date of birth, identification card number (MyKad) or passport, nationality and current residential address.
• Contact Information: email address, mobile phone number and other communication details you provide during registration or when contacting support.
• Financial Information: details required to process deposits and withdrawals, including e-wallet account name, bank account number (for FPX purposes) and relevant crypto wallet details.
• Usage Information: gaming activity records, transaction history, bonus preferences, login activity and user logs.
• Technical Information: IP address, device type, web browser, operating system, session data and diagnostic information collected automatically.
• Verification Information: supporting documents such as a MyKad photo or bank letter submitted during the account verification process (KYC).

Purpose of Using Personal Information

padu88 uses collected information solely for legitimate purposes directly related to providing platform services. These purposes include:

• Processing account registration and verifying user identity in accordance with international licensing requirements.
• Processing deposit and withdrawal transactions securely via Touch 'n Go eWallet, DuitNow, FPX and crypto.
• Providing 24/7 customer support via Live Chat and email in Malay and English.
• Sending account-related information, terms updates and important notices to users.
• Preventing fraud, money laundering and other illegal activities on the platform.
• Complying with legal requirements, licensing regulations and directives from relevant authorities.
• Improving the user experience through data analysis and personalisation of platform content.
• Sending relevant marketing communications, subject to your preferences.

Disclosure of Information to Third Parties

padu88 does not sell, transfer or disclose users' personal information to third parties for commercial purposes. However, in certain circumstances, we may share necessary information with the following parties:

• Payment Processors: payment service providers used to process your transactions, subject to strict confidentiality agreements.
• Game Providers: game software providers that require minimum technical data to deliver games — your personal information is not shared.
• Law Enforcement: government authorities or law enforcement agencies when required by court order, warrant or applicable regulations.
• Identity Verification Services: certified third-party KYC service providers that verify user identity in accordance with international standards.

All third parties involved are required to meet data security standards equal to or higher than those of padu88, and are not permitted to use that data for any purpose other than what is specified.

Data Retention Period

padu88 retains your personal information for as long as necessary to fulfil the purpose of data collection, comply with legal obligations or resolve any disputes. Generally:

• Active account data is retained throughout the period your account is active and for a set period after account closure to meet audit and compliance requirements.
• Financial transaction records are retained for the minimum period specified by international licensing requirements.
• Customer support communication logs are retained for a reasonable period for service quality and dispute resolution purposes.
• Data that is no longer required will be securely deleted or anonymised in accordance with our internal procedures.

Cross-Border Data Transfers

As a platform operating under international licensing, your personal information may be processed and stored on servers located outside Malaysia. Such data transfers are carried out based on operational needs and licensing compliance.

padu88 ensures that any cross-border data transfers are carried out with adequate safeguards, including data transfer agreements, standard protection mechanisms, or relevant legal compliance requirements. Our servers are protected by strict cybersecurity standards regardless of physical location.

Cookies and Tracking Technologies

padu88 uses cookies and similar tracking technologies to improve website functionality, understand usage patterns, and personalise your experience. Below are the types of cookies we use:

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect platform functionality.

Technical Security Measures

padu88 implements various technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction:

• SSL/TLS encryption for all communication between your browser and our servers.
• Data-at-rest encryption for all sensitive information in our databases.
• Two-factor authentication (2FA) available for an added layer of security on your account.
• Continuous system monitoring to detect and respond to security threats.
• Strict role-based access controls for our internal staff.
• Regular security audits and penetration testing by independent experts.